Returning an unwanted item?
We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.
If you return an item requesting a refund within 5 days of the item being delivered to you or available for collection, we’ll give you a balance of same amount in your BarHash Trade Account but it has to be in original condition.
We aim to refund you within 10 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
We don’t accept returns for unwanted items after the relevant returns period above or not in original condition . If you try to make a return, we will send it back to your default delivery address if you pay advance courier cost else do nothing.
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Face + Body products if opened, used or protective seal is not intact
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken.
- Garments, Shoes and other items have sizes or if used or open or damage or taken size by mistake will not except. Each garments or other products have size and size chart make sure compare it with meter your size and buy it.
None of this affects your statutory rights.
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
How Can I receive my Refund?
You will receive your refund in Barhash account to use any time for next order.
Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads – way, waaay more than even the most loyal BarHash customer would order or the items returned don’t match what you ordered – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Care. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods to us.
Note: We reserve the right to take legal action against you if the items you return don’t match what you ordered.
Our charges are 200 Rupees in Karachi and 350 Rupees all over Pakistan.
Note: Any Return Item Delivers Charges will bare by Customer. BarHash will not be responsible for this.
Can I exchange my item?
We don’t offer exchanges. If there is any issue with the order than you can talk to us otherwise any color change or size change would not be except. Only Return will except as above conditions.